Ordering Information/FAQ
Ordering Information/FAQ
Frequently Asked Questions
Looking for answers about KIM’S GOLD DUST products or policies? Check out our list of frequently asked questions below. If you can’t find what you need, reach out to us at 724-945-5184 or [email protected]. We’re here to help!
How Can I Place An Order?
- Through the secure website
- Call 724-945-5184 (EST)
- Mail order to KIM’S GOLD DUST, 403 Caldwell Road, Eighty Four, PA 15330
Is My Credit Card Information Secure?
When Can I Expect My Order To Be Shipped?
- We stock most of our items and ship via first-class, insured mail within 48 hours except certain rings (see Ring Ordering Details below.)
- Out of stock catalog items are made for you and can take up to 4 weeks for delivery depending upon season. If you order an item that happens to be out of stock, you will be notified within 24 hours of your order. If you would like to know for certain whether an item is available before ordering, please call or e-mail the item number with contact information and we will check our inventory and get back to you as soon as possible.
- Custom items can take up to 8 weeks depending on the amount of tooling, etc. that may be required.
Do We Have A Printed Catalog?
Explore our virtual catalog for the latest products we have to offer. Our inventory is updated frequently, so we don’t have a physical catalog. If you can’t print pages, no worries! Just send us an email and we’ll mail you the pages you need. Shop now!
Ring Ordering Details
Ensure the perfect fit for your beautiful new ring by providing us with your finger size when placing your order. All 14k gold and sterling silver rings are custom made to size just for you. If you’re unsure of your ring size, simply visit your local jeweler for a quick measurement.
Payment Details
- Paypal is the payment method used on this secure website.
- Checks and Money Orders are accepted. Personal checks will hold up the order for 12 business days while the check clears the bank.
- Please note – there is a $35 fee charged for any returned checks.
- Pennsylvania residents are subject to 6% sales tax.
Refund Policy
- Call or e-mail for a return authorization number and ship it back to us within 30 days.
- Put a copy of the invoice in the package.
- We cannot refund shipping.
- Restocking fee of 10% may be applied in some instances.
- Shipping on all returns must be prepaid. We recommend you insure your package in case of loss.
- There are no returns on one-of-a-kind, custom made or special ordered items.
- All returns are conditional on the merchandise being returned in its original new condition.
Privacy Policy
- Your information will never leave our company records unless we share personally identifiable information with law enforcement or other entities as required by law or as we reasonably determine to be necessary to protect our rights or the rights of others, to prevent harm to person or property, to fight fraud, or to enforce our website terms of use.
- Your information will never be sold to another company for its use.